Privacy Policy

Effective Date: July 26, 2025

This Privacy Policy ("Policy") governs the collection, processing, and usage of personal information by SUPAPI.online ("Company," "we," "us," or "our") in connection with your access to and use of the Company's website located at supapi.online ("Website") and our API services platform.

PLEASE READ THIS POLICY CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE.

For inquiries regarding this Policy, please refer to our Terms and Conditions or contact our Privacy Officer at support@supapi.online.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you use our Service, including when you:

1. Use Our Service - When you use our API services platform, we may collect technical information such as your IP address, browser type, and device information for service optimization and security purposes.

2. Contact Us - We collect personal information you provide when you contact our customer support or communicate with us through email or other channels.

3. Analytics Data - We automatically collect certain technical information about your device and how you interact with our platform using cookies and similar tracking technologies.

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information about your device and how you interact with our platform. This information is typically collected using cookies and similar tracking technologies and may include:

  • Technical information about your device, including your IP address, browser type and version, operating system, device type, screen resolution, language preferences, and time zone settings.
  • Information about the pages you visit on our website, time spent on each page, links and buttons you click, entry and exit pages, referring websites or sources, and your overall browsing patterns and activity.
  • Additionally, we collect technical data including URL clickstream data, error logs and performance data, session duration, and your interaction with page elements.

We use this information to analyze trends, administer the website, track users' movements around the site, and gather demographic information. This helps us improve our website, enhance user experience, troubleshoot technical issues, and better understand how our services are being used.

Use of Cookies and Tracking Technologies

Our Service uses cookies and similar tracking technologies to collect and store information about how you interact with our Service.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us improve our Service and your experience by:

  • Remembering your preferences and settings
  • Understanding how you use our Service
  • Providing features and personalized content
  • Improving service performance and security

Types of Cookies We Use

We use the following types of cookies:

1. Essential Cookies: These cookies are necessary for the Service to function properly. They enable core features like security and remembering your preferences. You cannot opt out of these cookies.

2. Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Service by collecting anonymous information. We use this data to improve our Service and enhance user experience.

3. Functional Cookies: These cookies allow our Service to remember choices you make and provide enhanced features.

Your Choices

Most web browsers allow you to control cookies through their settings. You can:

  • Delete cookies from your browser
  • Block cookies by activating the setting on your browser to refuse all or some cookies
  • Set your browser to notify you when you receive a cookie

If you disable or refuse cookies, please note that some parts of our Service may become inaccessible or not function properly.

How We Use Your Information

We use your personal information for the following purposes:

Service Provision and Improvement

  • To provide and maintain our API services platform
  • To personalize your experience and optimize service performance
  • To develop new capabilities and enhance existing functionality
  • To process your API requests and manage your account

Communication

  • To respond to your inquiries and support requests
  • To send service-related notifications and important updates
  • To provide you with information about service improvements

Business Operations

  • To analyze data, identify trends, and better understand how users interact with our services
  • To protect against fraud and enhance the security of our services
  • To comply with legal obligations and enforce our agreements and policies

Retention of Your Personal Data

We keep your Personal Data only as long as needed for the purposes outlined in this Privacy Policy. This includes maintaining your information to fulfill our service obligations, comply with legal requirements, resolve any disputes, and enforce our agreements and policies.

For Usage Data, we typically maintain it for shorter timeframes, with exceptions when such data helps us enhance security, improve functionality, or when longer retention is legally mandated.

Security of Your Personal Data

We take the security of your Personal Data seriously. Our systems incorporate appropriate safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

We use industry-standard security measures including encryption, access controls, and regular security assessments. However, please understand that no method of electronic storage or transmission over the internet is 100% secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your data
  • Right to correct inaccurate information
  • Right to request erasure of your data
  • Right to restrict how we process your data
  • Right to data portability
  • Right to object to certain processing activities

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. When we make changes, we will revise the "Effective Date" at the top of this document.

For significant changes affecting how we use your Personal Data, we'll notify you through email or website notices.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us by email at: support@supapi.online.